PlayOnlineLudo.com← Play Game

Privacy Policy

Last updated: August 10, 2026

This Privacy Policy describes how PlayOnlineLudo.com ("we", "us", or "our") collects, uses and shares information when you use our services:

  • the website at playonlineludo.com, and
  • the Play Ludo Online Android app (com.playonlineludo.game) on Google Play.

Together these are the "Service". Where the website and the app differ, this policy says so explicitly. By using the Service you agree to this policy; if you do not agree, please do not use it.

1. Information We Collect

1.1 If you play as a guest (website only)

The website can be played without an account. In that case we store your display name, your chosen difficulty, your coins, your items and a local match history in your browser's local storage. That data stays on your device and is not sent to us. Clearing your browser data erases it permanently, and we cannot recover it.

The app has no guest mode. An account is required to play, because coins and items in the app can be purchased and are shared with other games (see section 6).

1.2 If you have an account

  • Email address. Used to identify your account and to contact you about it (for example, to confirm a deletion request on the website). Stored lowercased.
  • Display name. Chosen by you, shown to other players during online matches. It does not have to be your real name and we recommend it is not.
  • Password. Website sign-ups only. Stored as a salted scrypt hash. We never store, log or transmit your password in a form we could read.
  • Google account identifier. If you sign in with Google — the only sign-in method in the app — Google gives us your account's permanent identifier ("sub"), your email address, your name and your profile picture URL. We store the identifier, the email and the name. We do not receive or store your Google password, and we cannot access anything else in your Google account.
  • Game progress. Coins, XP, level, items you have rented, which items you have equipped, your emoji deck, chests, power-ups, daily-bonus streak and your match record. Stored on our servers so it follows your account between devices and games.
  • Purchase records. If you buy coins or a subscription, we store the Google Play order identifier, the product identifier and what was granted. We do not receive or store your payment card, billing address or any other payment detail — Google Play handles the transaction entirely, and tells us only that it succeeded.

1.3 Collected automatically

  • Advertising ID (app only). The app shows ads through Google AdMob, which uses your device's resettable advertising identifier to limit how often you see the same ad, to measure ad performance and — only where you have consented — to personalise ads. You can reset or delete this identifier at any time in Android Settings → Privacy → Ads. See section 4 for how to change your consent.
  • IP address. Processed by our host, our realtime provider and our analytics and ad providers for delivery, security and abuse prevention.
  • Usage & analytics data (website). Where analytics is enabled we use Google Analytics 4 to collect aggregated information about how visitors use the site: pages visited, session duration, device type, browser, operating system and approximate country or region.
  • Multiplayer connection data. During an online match, dice rolls, token positions, your display name and whose turn it is pass through Ably's infrastructure. This is transient: it is used for the duration of the match and is not stored afterwards.
  • Device language (app). Read on your device to pick the game's language. It is not transmitted to us.

We do not collect your location, contacts, photos, files, microphone or camera. The app requests only internet access, network state, vibration, the advertising ID and billing.

2. How We Use Your Information

  • To operate the game and match you with online opponents
  • To keep your account, coins, items and progress, and sync them across your devices
  • To process and verify purchases, and to restore them if a purchase is interrupted
  • To show ads, and to pay out rewards for ads you choose to watch
  • To analyse usage trends and improve the game
  • To detect and prevent cheating, fraud and abuse
  • To comply with legal obligations

We do not sell, rent or trade your personal information, and we do not use it for any purpose unrelated to running these games.

3. Third-Party Services

We share data with these providers only as needed to operate the Service:

  • Google Play Services / Google Sign-In (Google LLC) — authentication in the app. policies.google.com/privacy
  • Google AdMob (Google LLC) — advertising in the app. AdMob partner policies
  • Google Play Billing (Google LLC) — purchases in the app. Google is the merchant of record and holds all payment details.
  • Ably Realtime (Ably Ltd) — real-time multiplayer transport. ably.com/privacy
  • Turso (ChiselStrike Inc.) — the database holding accounts and progress. turso.tech/privacy
  • Vercel Inc. — website and API hosting. vercel.com/legal/privacy-policy
  • Google Analytics (Google LLC) — website analytics, where enabled.

4. Advertising and Your Choices

The app is free and supported by ads. Ads are shown on menus and between matches; never during a turn.

Rewarded ads are always optional. You choose to watch them in exchange for coins, and nothing in the game is gated behind watching one.

In the European Economic Area, the United Kingdom and Switzerland you are asked for advertising consent when you first open the app, using Google's consent management platform. You can change your answer at any time from the settings screen inside the app ("Privacy options"). If you decline personalised ads you will still see ads, but they will be contextual rather than based on your advertising identifier.

You can also opt out of personalised ads device-wide in Android Settings → Privacy → Ads, or reset your advertising identifier there at any time.

5. Children's Privacy (COPPA)

PlayOnlineLudo.com is a general-audience game. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA), and the app is not directed to children.

If you are a parent or guardian and believe your child has provided personal information to us, contact support@velovid.net and we will promptly investigate and delete it. See our full COPPA notice.

6. One Account Across Three Games

Your account, your coin balance and your subscription are shared between Play Ludo Online, Play Snake Online and Play Air Hockey, all operated by us. Signing in with the same Google account in any of them reaches the same account.

Two consequences worth stating plainly:

  • Coins you earn or buy in one game can be spent in another, and a subscription bought in one applies to all three.
  • Deleting your account deletes it in all three games, including the coins, the subscription and every item in each of them. This cannot be undone.

Items, equipped cosmetics and win/loss records are not shared — those belong to each game separately.

7. Deleting Your Account and Data

In the app: open the lobby, tap your account picture in the top bar, then "Delete account" and confirm. Deletion is immediate and permanent.

On the website: go to delete-account while signed in. We email you a confirmation link, and nothing is deleted until you open it.

Either route removes your user record, your account record, your linked sign-in identities and your game progress across all three games. Anonymous, aggregated analytics that cannot be tied back to you is not affected. Records we are legally required to keep — for example, purchase records needed for tax and refund obligations — are retained for as long as the law requires, and are not used for anything else.

You can also email support@velovid.net to request deletion.

8. Your Rights (GDPR / CCPA)

Depending on where you live, you may have the right to:

  • Access — request a copy of the data we hold about you
  • Correction — request correction of inaccurate data
  • Deletion — see section 7, which you can do yourself at any time
  • Objection — object to certain types of processing
  • Portability — receive your data in a portable format
  • Withdraw consent — for advertising, see section 4

To exercise any of these, contact support@velovid.net. We respond within 30 days (GDPR) or 45 days (CCPA). We do not sell personal information as "sale" is defined by the CCPA.

9. Data Retention

  • Account and progress — kept until you delete your account.
  • Purchase records — kept as long as required for tax, accounting and refund obligations.
  • Analytics — up to 14 months.
  • Multiplayer session data — not stored after the match ends.
  • Guest data on the website — remains in your browser until you clear it.

10. Data Security

All traffic uses HTTPS, and the app additionally pins a strict content security policy. Passwords are stored as salted scrypt hashes. Session tokens are cryptographically signed and expire after 30 days. Purchases are verified server-side against Google before anything is credited, so a modified app cannot grant itself coins. No system is completely secure, so we encourage you not to use your real name as your display name.

11. International Transfers

Our service is hosted in the United States. Our providers also process data internationally. By using the Service from outside the US you consent to this transfer. We rely on Standard Contractual Clauses where required by GDPR.

12. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent change. Material changes affecting the app will also be noted in the Google Play listing. Continued use after an update constitutes acceptance.

13. Contact

Privacy enquiries: support@velovid.net